Shipping and Returns


- Free shipping is included for purchases sent to anywhere in Europe.
- For the rest of the world, exact shipping cost will be calculated at checkout and depends on the country of delivery. 
- We give our best to dispatch orders within 2 working days, subject to payment and availability of stock.
- A confirmation e-mail with a tracking number will be sent to your inbox upon dispatch of the order to let you know it’s on its way.
- All customs duties, if applicable, are the sole responsibility of the buyer.


- You can return any item up to 14 days from receiving it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
-Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@puresimplechic.com

Sale items
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@puresimplechic.com and send your item to: Loopealse tee 8, 75304 Harjumaa, Estonia.

Return shipping 
- To return your product, you should mail your product to: Loopealse tee 8, 75304 Harjumaa, Estonia
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.